Terms & Conditions
Terms and Conditions
1. Sales and Delivery
1.1 Delivery - Delivery is £5.00 per delivery.
Our current preferred courier service is ParcelForce and their delivery times are Monday to Friday, 9.00am to 5.00pm. If you are not there to take posession of your delivery the driver may leave it with a neighbour, or they will leave a card with the information for you to arrange a more convenient delivery time or notify you where it can be collected from having taken it to a collection point near to the address.
If you live outside of Parcelforce Zone 1, we sadly have to charge a higher delivery fee. Zone 2 of the UK (Highlands and Islands of Scotland) is charged at £9.00 - Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE. Zone 3 of the UK (Northern Ireland, Isle of Man and Scilly) is charged at £9.00 - Postcodes BT, IM, TR21-25.
For issues with your delivery, please contact us immediately on email@example.com so we can try to intervene on your behalf with our courier service.
Subscriptions - When purchasing a subscription you will be informed of the frequency of the payments, e.g. monthly, weekly etc. Later payments will be taken from the same card used for the initial purchase. Please contact us on firstname.lastname@example.org if you would like to change the payment method, or delivery address.
Once payment has been taken for a subscription box we are unable to refund or cancel that delivery. You are able to cancel your subscription at any time before the next payment is taken, provided that all boxes that have been already paid for have been dispatched. For example if you buy a subscription with the first 3 boxes prepaid, then you can't cancel until after the third box has been dispatched. Please allow 2 working days before the next subscription payment is due (this is visible in your account) to cancel a subscription to allow us time to affect this and hold your subsequent orders.
Subscription boxes will normally be dispatched shortly after payment is taken. Should your payment fail, you will be contacted to provide a new payment method. No deliveries will be sent out until payment issues are resolved.
2. Prices and payment
2.1 All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include applicable Value Added Tax at the prevailing rate, unless otherwise specified. All delivery charges are additional.
2.2 We accept payment by all major credit cards.
2.3 Description and price of the goods - We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order, we will therefore charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
3. Age restriction
3.1 We won't sell products to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.
3.2 If you are buying a case of products as a gift - the recipient must also be over 18 years old.
3.3 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.
3.5 Once the products have been delivered, according to your original delivery instructions, it becomes your responsibility.
4.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
4.2 It is your responsibility to protect your password from being disclosed to any third party.